About Insurance Holdings (Pacific) Ltd (IHPL)

Founded in 2006, Insurance Holdings (Pacific) Ltd (IHPL) is Fiji’s leading specialist insurance brokerage, delivering expert solutions in risk management, strategic advisory, and human capital services. Rebranded in 2015 to reflect its expanding regional footprint, IHPL has redefined the market with greater transparency, professionalism, and client-centered service.

With offices in Suva and Nadi, and a dedicated team of over 20 professionals, IHPL proudly partners with two global industry leaders—WTW (Willis Towers Watson) and Gallagher (AJG)—connecting clients to a network of over 80,000 insurance experts worldwide. Our 24/7 claims response team is committed to providing timely and effective support, backed by an executive leadership team boasting nearly 100 years of combined industry experience, led by General Manager Jason Nili.

Our Commitment to Clients

At IHPL, we never take our clients for granted. Every year, we aim to exceed expectations by aligning our services with internationally recognized best practices and the advocacy models of our global network partners. Our client-first principles include:

  • Gaining a deep understanding of each client’s needs to deliver tailored, business-focused solutions

  • Providing clear explanations of our services and compensation, in straightforward language

  • Maintaining open, honest, and comprehensive communication

  • Actively encouraging and valuing client feedback

  • Ensuring our team is trained in full disclosure and a strong sense of duty of care

  • Prohibiting staff from accepting gifts from insurers that could suggest a conflict of interest

  • Refusing contingency-based compensation from insurers

  • Upholding the highest standards of ethics and global industry practice

  • Delivering global expertise to address local risk challenges

Whether you’re a local business or part of a multinational group, IHPL is your trusted partner in insurance—bringing global reach to meet your local risk needs.

Claims Management: Dedicated Support for Quick and Efficient Claims Resolution

At Insurance Holdings Pacific (IHPL), we take pride in offering our clients full access to a specialized Claims Management service as part of our brokerage services. As Fiji’s only broker with a dedicated Claims Management Division, we are uniquely positioned to advocate on your behalf and ensure that your claims are processed swiftly and efficiently.

Our Claims Management Services Include:

  • Expert Representation
    Our experienced claims specialists act on your behalf, managing every step of the process to ensure a prompt resolution.

  • Faster Claims Resolution
    We work tirelessly to get your claims paid quickly, minimizing disruptions to your business operations.

  • Problem-Solving for Difficult Claims
    Even if you are not an IHPL client, we can assist you with resolving challenging claims-related issues, providing expert guidance to navigate complex situations.